Savira Ramroop, Customs and Agency Manager for the Caribbean Community (CARICOM) region, shares her Peterson career story with us. Savira discusses her background in the industry, the skills most important to her role and her experience of working through the Covid-19 pandemic.
What does your role involve?
My role at Peterson encompasses leading the CARICOM Customs and Agency Department, by adhering to regulatory bodies’ guidelines. Peterson has given me the opportunity to develop and implement all customs and agency processes and procedures and monitor regulatory and legislative changes. Adapting to the change in work scenarios as a result of the current pandemic was trying initially, however, with proper leadership and management skills, appropriate actions were taken for the team to persevere through the challenges faced.
How long have you worked in the energy logistics industry?
Approaching 13 rewarding years in the energy logistics industry, I have 10 years of diverse experience as a Business Development Manager and Chief Operating Officer, during which I became recognised as a Certified Procurement Professional (C.P.P.) and a Certified Supply Chain Specialist (C.S.C.S.).
What skills have you found to be vital to your role?
Due to the nature of the role, it is important to accept that accountability and adaptability are core skills required. Simply, workload prioritisation has been a key factor in my efficiency and effectiveness. My ability to prioritise has reduced the potential for clutter in the way I lead my team.
In leading teams remotely during the Covid-19 Pandemic, some will believe strategic planning or budget financials are the most important skills, but I believe the basics have the power. The ability to delegate tasks and authority to team members enabling them to do their jobs has proven successful.
Communication skills are crucial to my role – it is always important to listen to others and show compassion towards their needs. Learning agility is a skill I have found vital throughout my career. I am always in learning mode and learn something new from team members every day.
What has been the highlight of your career so far?
Finding ways to carry out team building and improve overall business performance throughout the Covid-19 pandemic as a newer member of the Peterson leadership team in the Caribbean region has really been one of the most challenging yet rewarding times of my career.
Our virtual team building sessions certainly inspire members to get to know each other in an informal setting and relieve stress and motivate them, leading to improved employee engagement and job performance, and by extension, guaranteeing service delivery excellence.
What is something you are passionate about?
One specific area I am enthusiastic about is creating an environment that allows for development and improvement of future leaders. As much as I can, I reach out to the next generation to assist and guide with their academic and professional decisions to help them choose the correct path and meet their full potential.
This feeds into my commitment to service, both personally and professionally, for both internal and external customers. I believe that by creating a culture of service, growth in our organisation and in our people will occur with integrity and honour.
Personally, learning the art of baking breads, pastries and desserts is bringing me a sense of joy and achievement. By taking online classes and finally investing in my own professional equipment, I have found that not only is my baking a way for me to relax and unwind, but that it also allows me to explore my creativity both in my art as well as other areas of my life. Some of my best solutions to work challenges have come to me whilst baking.