Meet our colleague Kate Eccles who shares her career story as Deputy DMS Team Leader at our Lillyhall base. Kate discusses the duties involved in her role, career highlight, and the goals she hopes to achieve over the next few years.
What does your role involve?
Within the Peterson Control Tower, I am part of a multifunctional team which delivers all operational tasks for clients. However, being the Deputy DMS Team Leader, my role does have some additional responsibilities, the main one being to deputise for the Team Leader in her absence as and when required. Some of my other duties include ensuring the Control Tower runs smoothly, reporting accidents and incidents and managing our online web-based application which links to the running of the Security & Distribution Centre.
What is the function of the Peterson Control Tower?
The main role of the Peterson Control Tower is to oversee multiple electronic applications to support, control and monitor commercial deliveries to the Lillyhall, Satellites and Sellafield Ltd main nuclear sites. The Control Tower acts as the first point of contact for both internal and external customers and has the responsibility of monitoring 650 supplier accounts and over 1,200 user accounts. Other duties include updating both existing and new documentation and processes, training and mentoring new staff members and disseminating relevant processes across the estate so that operations continue in the event of a Control Tower emergency.
How long have you worked in energy logistics?
I have worked for Peterson’s Security & Distribution Centre for nearly five years. I joined the company when I was 19 and have been here ever since. I started as a Delivery Management System (DMS) Controller and a few years later moved into my current role as Deputy DMS Team Leader.
Do you have any particular areas of specialism?
Within the Control Tower, we specialise in running our web-based applications which help run the operations. I was tasked with the development of a delivery schedule for the Plant Issuing Centres (PIC) and am fully involved in all new processes and procedures.
What skills have you found to be vital to your role?
I think the most important skill to have is good customer service. We deal with customers everyday whether this be face to face, email or over the phone. We are the first point of contact for customers, so making sure we assist and advise as best we can is vital to gaining customer satisfaction.
What has been the highlight of your career so far?
My highlight so far would be gaining a Distinction in the ILM Level 3 Diploma for Managers which I have been undertaking over the past 18 months. This has given me the required knowledge and experience which will help further my career. Getting the highest pass mark was also a huge achievement.
Do you have any goals that you would like to achieve in the next few years?
My goal is to keep progressing within the company, allowing me to gain more knowledge and experience but also challenge myself in a new role. As I am 24, I am currently starting to think about getting onto the property ladder with my own house, so I have lots of exciting goals to strive towards.
What are your interests outside of work?
I’d like to think I’m a bit like Mary Berry as I like to bake, however its very much trial and error at present.